At Dollsluxe, we prioritize customer satisfaction and strive to provide high-quality products. If you have any concerns or issues with your purchase, we are committed to resolving them in a fair and timely manner. This Dispute Resolution Policy explains the steps you can take to address any problems related to our products or services.
Step 1: Contact Customer Service
For any questions, concerns, or issues regarding your order, please contact our customer service team first. We are here to assist you and find the best solution.
Please provide your order number, detailed description of the issue, and any relevant photos or videos for a quicker resolution.
Step 2: Informal Resolution Process
We encourage you to work directly with our customer service team to resolve your concerns informally. Most issues can be resolved through clear communication, and we aim to address your concerns within 7-10 business days.
